CGM Associates Mission

To collaborate with organizations that are interested in improving the quality of their business processes, their customer focus and/or their strategic approach to process improvement.

CGM Associates Guiding Values

  • Culture:  Let the business culture and strategy drive the approach
  • Structure:  Focus on the structure of the process improvement methodology as the key to success (tools support structure, not vice versa)
  • Simplicity:  Minimize complexity and stress application of the theory
  • Measurement:  Be suspicious of all measurement systems without objective proof of their validity
  • Success:  Recognize ‘success’ as the point at which the organization no longer needs CGM Associates to reach its strategic goals

Client List

  • Appriss, Inc. (victim notification services) – Louisville, Kentucky
  • Avaya (telecommunications systems) – Denver, Colorado
  • Becton Dickinson (BD) – (medical technology) – Franklin Lakes, New Jersey; Baltimore, Maryland; Mississauga, Ontario, Canada; Erembodegem, Belgium
  • EB Games (video game distribution) – Louisville, Kentucky
  • GE Appliances (manufacturing/sales) – Louisville, Kentucky
  • GE Corporate (human resources) – Crotonville, New York; Fairfield, Connecticut
  • Humana (insurance) – Louisville, Kentucky
  • Microsoft (software, software services) – Redmond, Washington; Reno, Nevada; Dublin, Ireland; London, England; Singapore
  • Papa John’s Pizza (restaurant, corporate HQ) – Louisville, Kentucky
  • Presbyterian Foundation/New Covenant Trust Company (investment services) – Jeffersonville, Indiana
  • ServiceNet (warranty services) – Jeffersonville, Indiana